I think the support has really gone downhill in the last few months/years. I've been exchanging a message back and forth because support has asked for reproduction steps 3 times! One during the opening of the ticket, and twice during the interaction.
In this situation I provided in the original incident report a screenshot of the code where the error occurs, explained why it occurs, and still the guy keeps asking for reproduction steps....which I've given..... 3 times! And do you know what he has to do? Put URL in browser, login, RABAX_STATE. How hard is it?
At this point I basically use SAP OSS for notes and Very High problems, because for the rest.... I really don't have the patience to interact with SAP Support.
