Hi Thomas,
I too heard about CRM but in same confusion of its implementation andn training indian market.
My roles in the 4years of sales back ground were sales engineer and business development executive.
As per your opinion this 4 years of experience is sufficient or you want me to work for some more time.
I am not sure I should mention it here or not, some has recomended me to do Sales force, and in our organization we implement sales force for sales cycle.