This could be result of the firewall blocking communication between on your CR4E client and the
See page 171 on "8.14.2.2.1 Port Requirements for BI platform applications" from SAP BusinessObjects Business Intelligence platform
Document Version: 4.1 Support Package 5 Business Intelligence Platform Administrator Guide. The following Server Port should be opened on firewall.
CMS Name Server Port (6400 by default)
CMS Request Port
Input FRS Request Port
Output FRS Request Port
Crystal Reports Processing Server Request Port
Crystal Reports Cache Server Request Port
I found out that even ConnectionServer and ConnectionServer32 Request Ports need to assigned and opened as well.
Hope this helps,
Jin-Chong
