Hi friends,
We have two company codes A, B.
We have a scenario where in customers buys a product from company code A and Returns the product at Company code B.
In general, How do you handle this scenario in SAP?
Since the Company code B is NOT sold the product to customers. We believe that this return transaction should also a trigger transactions that transfer the ownership of the item from Company code A to B (A should sell the product to B).
To achieve this, We are thinking of following design.
1. Create Return document in Company code A against original invoice.
2. This will lead to Credit for returns in Company code A and customer will be credited.
3. Trigger I/C credit document in Company code B. This is also possible in Standard SAP. This reflects the A/P transaction in Company code B.
4. Trigger A/R accounting document in Company code A. This can be triggered from O/P of step 3 (RD04 Output type).
Business is not agreeing with step 3 as they are saying that it should be invoice document NOT a credit document.
Thanks in advance for sharing your thoughts on this.
Thank you
Chris