Dear experts,
I have a problem with support team assignament and email generation when we changed incident status in VAR.
This problem occurs after VAR customer number change, I have updated table V_AISAPCUSTNOS with report AI_SC_GET_SAP_CUSTOMER_NUMBERS and create a rfc SM_SP_000XXXX whit the new customer number and modify in basic configuration with the new oss user.
After this change I can forward message to SAP, but when I created a new incident it does not assigned to support team automatically and when I have executed a simulation in brfplus the support team was assigned correctly, too when I update incident, a email are generated automatically and after the change this not happen.
Could you help me?
Thank you!
Refards