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Icons in RUI Disappeared for a User

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We need help figuring out what caused button icons to disappear for a user.  Only a few users have reported this, most still see the icons.  I have attached a screen shot showing that the flag, tag and favorite button icons are not visible on an account screen.  The buttons still work, just the icons are not there.  For this user, other icons are not visible as well but this is the only screen shot we were supplied.

 

Missing Icons.png

 

Any thoughts on how to remedy this for the user?  And what may have caused this to fix for the future?

 

Thanks,

 

Don Davis


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